So why is this my problem?

Bling Owl is a Hootsuite Playa

Bling Owl is a Hootsuite Playa

I remember working for Fearless City…would have been about four years ago. The website’s been offline for three years. Still, no idea why I’m getting an email like this; I certainly never signed up to pay for any pro upgrades for them. Wonder if Hootsuite sent this to every member of the team?

So, whatcha gonna do, Hootsuite, repossess my interwebz?

HootSuite Header
Organization past due on payment

The organization FearlessCity’s Organization that you are a member of is past due on payment. It will be permanently removed from HootSuite in 13 days if no action is taken.
Why is this happening?

The organization owner has incorrect or expired billing information. We have contacted the owner, FearlessCity multiple times about this issue, but it is still unresolved.

To avoid the removal of this organization and disruptions to your HootSuite service, you have several options:

1. Pay for the organization
2. Send a message to the Organization owner
3. Leave the organization
Please login to HootSuite to address this issue

If this is not addressed within 13 days the organization will be permanently removed from HootSuite along with all the Social Networks in it. You will lose access to everything in the organization

For additional help, check our helpdesk article
Login | Features | Mobile | Blog | Help Desk | HootSuite University

Please do not reply to this message; it was sent from and unmonitored email address. This message is a service email related to your use of HootSuite. For general inquiries or to request support with your HootSuite account, please visit our HootSuite Help Desk

No, I don’t think I’ll be doing that. NOW don’t you wish this had been sent from a reply-enabled email address?

8 thoughts on “So why is this my problem?

  1. What’s hilarious is that I know everyone at Hootsuite. The office is a few blocks from my house. And I know the head of the nonprofit that ran Fearless City as well. Why in hell didn’t someone at Hootsuite just walk over to the office at W2 and go “hey, can you clear this up, guys?”

  2. Sorry for any confusion! We’re really just trying to clean up some old accounts. If the FearlessCity HootSuite account isn’t being actively used, then don’t worry about that email.
    If you have any questions, reach out to us here:
    Ryan D.
    HootSuite Help Desk

  3. It seems a strange way to go about it. “Hello, you were once in the Girl Scouts and they’ve fallen behind in their payments, so we were wondering if you’d be so good as to pay their debt.”

    Well, no.

  4. We have just received the same email about an organisation we are apparently a member of – whatever that means. I am quite literally livid. How unprofessional and discourteous to inform a third party that someone else is past due on payment… Seriously guys stop the work experience kid from sending out emails.

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