3 thoughts on “Tech Support Response o’ the Day: Molotov Cocktails for Two Edition”

1. I guess they are being honest – after several go arounds with “support” I am convinced the end of the world is near – the “not my dept.” and then you get passed to another person that says the same thing

2. Indeed, in many cases customer service is like benefits departments. Ironic nomenclature.

3. One boss I worked for way back in another life, his idea of “Guarantee” was as long as it took him to cash the check

   I did field service, training, many other things and customer support, I still have the scars from providing first class support and service – I will skip the tales of how many times I was told to go wave the flag and leave town on a customer and when I got to the customers plant they had a valid problem

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